the successful customer relationship management

The Successful Customer Relationship Management

Demand continues to grow for Customer Relationship Management (CRM) solutions that work the way businesses do. ITCE provide fast, affordable and flexible solutions based on Microsoft Dynamics CRM.
Description
Microsoft Dynamics CRM is a product that enables Customer Relationship Management, marketing campaigns and customer service by following strict organized procedures. Due to CRM you are able to manage commercial process, orders and communication with clients. The product enables automatic tracking, sorting and requests escalation.
Why ITCE?
We have a long-term experience, potential and certified professionals to deploy dependable, productive, and dynamic CRM solutions that ensure a rapid return on investments, increased revenue potential and strong relationship with the customers.
Business valueMicrosoft Dynamics CRM increases sales, improves customer service and the flexibility of your business solutions. CRM creates easily accessible database containing information on support, provides opportunity for a great number of reports, as well as information sharing and employees' work control. Microsoft Dynamics CRM is a user-friendly solution with simple settings and scales which perfectly integrates with Microsoft Office and Microsoft Business Solutions.
TechnologiesMS CRM, MS SQL Server, MS Office.Microsoft Dynamics CRM is accessible from Microsoft Outlook, Web browser.Thanks to Microsoft Dynamics CRM you are able to access the entire information offline and online.An easy integration with Microsoft Office and Microsoft Business Solutions.

remedy integration and customization

Remedy Integration And Customization

ITCE is the official BMC Remedy products Integrator in Bulgaria. As a BMC Partner, ITCE is authorized to distribute BMC software products and solutions, as well as services related to BMC products implementation and integration with other products and services with the aim of achieving maximum results. BMC products comply with regulatory norms and meet standards such asCMMI, ISO 27000, ISO17799/BS7799, CobiT, Sarbanes-Oxley.
As a Solution Partner, ITCE provides services related to distribution, integration and support of BMC Remedy – ITIL complaint tool that include:
· Problem identification and feasible solution.
· Remedy ITSM software integration developing the principles of ITIL best practices in service management.
· Support provided by the only BMC certified specialists in Bulgaria.
· Opportunity for constant service level improvement.
· Company’s processes description.
· Employees’ training.
· Outsourcing for some functions or for part of technology infrastructure.
Workflow Development With Remedy Action Request System
BMC Remedy AR System provides a single, consolidated platform for automating and managing service management business processes. BMC Remedy AR System is the foundation for the BMC® AtriumTM Configuration Management Database (CMDB), as well as BMC® Remedy IT Service Management for the Enterprise, BMC® Remedy Customer Service and Support, and thousands of partner and customer-built service management applications. With its request-centric, forms-driven, workflowbased architecture, the BMC Remedy AR System environment is optimized for efficiencies in service management business process delivery. BMC Remedy AR System provides a comprehensive yet easy-to-use set of tools to continuously adapt and evolve your applications to the unique procedures and individual requirements of your company’s user community.
BMC® Remedy® AR System® 7.0 delivers new and improved functionality in the following areas:
· Global enterprise management.
· Administration.
· Developer productivity.
· End-user visualization and usability support.
Key Benefits:
· Ease-of-use facilitated rapid development of a commercially available software application.
· Powerful business-oriented workflow enables effective automation of best Practices. Common platform allows phased implementation of modules

project portfolio management ( EPM)

Project Portfolio Management (EPM)

During the last years, business culture changed and more companies began to formulate new business change or promotion initiatives as “projects”. The advantages of this approach are the fact that projects by default have a beginning, an end, and aim at unambiguous end results which facilitates achieving business goals.
The discipline project portfolio management (Enterprise Project Management) is a systematized approach for achieving corporate strategic goals through a portfolio of projects.
The consulting services for project portfolio management ITCE provides are based on worldwide best practices and on our rich experience in managing projects with leading Bulgarian companies.
The solutions we offer include audit and suggestions on:
· Improving project management business processes.
· Creating corporate environment for project management based on Microsoft Project Server 2003 which can be either client-based or hosted on ITCE.
· Training on project management, working with Microsoft Project and Microsoft Project Server.
· Individual program training on supporting formulated business processes and solutions.

IT service management

IT Service Management

There is an increasing business pressure on IT organizations to increase service quality while reducing costs. For this reason many IT organizations are searching for experts or tools that will help them document their IT services, understand service delivery costs, and measure and report service quality.
Complying to world tendencies in IT development and organization, ITCE provides its clients and partners with consulting and training in ITSM deployment and implementation, as well as with consulting services that help companies choose the most suitable software tool for defining, managing and keeping records of IT Processes.
Information Technology Service Management is an approach that combines proven methods such as process management and known industry best practices, in the area of IT Service Management, to enable any organization to deliver quality IT services that satisfy customer business needs and help them achieve their business goals.
ITSM really reflects the changing landscape of IT beyond the technical parameters. Research in this field demonstrates that roughly 100 percent of IT senior management claims ITSM is very important to them.
IT Service Management is a mindset, followed up with a set of practices that make processes reliable, dependable and traceable. ITSM is about making sure IT people are thinking about the business and the customers, instead of just about the technology.

enhanced security

Enhanced Security

ITCE offers solutions which allow you to guarantee information security, and to preserve data integrity and confidentiality in your company.
Our consultants recommend the obligatory for each company security - Rights Management Services and Public Key Infrastructure.

Rights Management Services

RMS is information protection technology that works with RMS-enabled applications to help safeguard digital information from unauthorized use–both online and offline, inside and outside of the firewall.

Using RMS you can define business process participants’ access levels, and data processing rights are determined by its author or the company security policy, thus information flow protection is ensured.

Public Key Infrastructure

Тhe market is populated by different solutions and technologies for electronic transactions protection. Public Key Infrastructure (PKI) is a universal standard for protection of electronic communication and information. PKI has several advantages – it is reliable, stable and based on open standards technology. PKI is used in highly protected environments such as military, financial or telecommunications organizations for classified information protection or authentication.

Services Related to PKI

· Implementing smart cards
· Implementing digital signature for documents and e-mails
· Implementing file encryption technologies
· Using PKI for web authentication and SSL/TLS
· Using PKI for VPN connections
· Implementing up-to-date technologies for Wireless and Wired network protection with IEE 802.1x
PKI Business Benefits

· Improved security
· Digital Signatures for Workflow Process simplification
· Operational cost reduction while improving customer service
· Regulatory compliance
· Estimated costs and savings resulting from the introduction of PKI
· Intangible benefits include increased user satisfaction arising from simpler administration of passwords

business intelligece

Business Intelligence

ITCE is a Microsoft Gold-Certified Partner for Business Intelligence, a competency we develop successfully in two directions:
Data Management

ITCE provides solutions and support for implementing and integrating Data management solutions, Data Warehousing, OLAP, and Data Mining solutions based on:
· Microsoft SQL Server.
· Microsoft Windows Server 2003 Family.
· Microsoft Business Solutions for Analytics.
· Microsoft Office System.
We have employees who are Microsoft Certified Professionals with certification in the respective product technologies related to this competency.
Enterprise Reporting And Analysis

Understand your business better and make quicker, more effective decisions by gaining complete control of consolidations, financial reporting, and budgeting across the enterprise.

Mold reporting processes to fit your business

Automate data collection and reporting processes to reflect your business practices. Control consolidations, financial reporting, budgeting, and analysis to provide all your employees with the information they need, when they need it.

Access current, consolidated data

Import data from multiple data sources into the Enterprise Reporting database, reducing the need for redundant data entry. Automated checks for updated data ensure that the information you access is always current.

Empower decision-makers

Graphical representations of key performance indicators enable decision-makers to visualize trends, patterns, and relationships that impact the bottom line and enhance strategic planning.Get information when you need it

View, modify, and analyze business data anywhere, anytime via a Web browser. Remotely process or schedule report packages for distribution in a variety of formats, including print or e-mail attachments.Analyze data more effectively

Interpret data using a rich set of data analysis tools including Microsoft® Excel, and Enterprise Reporting Cube Designer for generation of OLAP cubes.Integrate seamlessly

Combine the power of two solutions by integrating Enterprise Reporting with other Microsoft Business Solutions–Great Plains® applications.