remedy integration and customization

Remedy Integration And Customization

ITCE is the official BMC Remedy products Integrator in Bulgaria. As a BMC Partner, ITCE is authorized to distribute BMC software products and solutions, as well as services related to BMC products implementation and integration with other products and services with the aim of achieving maximum results. BMC products comply with regulatory norms and meet standards such asCMMI, ISO 27000, ISO17799/BS7799, CobiT, Sarbanes-Oxley.
As a Solution Partner, ITCE provides services related to distribution, integration and support of BMC Remedy – ITIL complaint tool that include:
· Problem identification and feasible solution.
· Remedy ITSM software integration developing the principles of ITIL best practices in service management.
· Support provided by the only BMC certified specialists in Bulgaria.
· Opportunity for constant service level improvement.
· Company’s processes description.
· Employees’ training.
· Outsourcing for some functions or for part of technology infrastructure.
Workflow Development With Remedy Action Request System
BMC Remedy AR System provides a single, consolidated platform for automating and managing service management business processes. BMC Remedy AR System is the foundation for the BMC® AtriumTM Configuration Management Database (CMDB), as well as BMC® Remedy IT Service Management for the Enterprise, BMC® Remedy Customer Service and Support, and thousands of partner and customer-built service management applications. With its request-centric, forms-driven, workflowbased architecture, the BMC Remedy AR System environment is optimized for efficiencies in service management business process delivery. BMC Remedy AR System provides a comprehensive yet easy-to-use set of tools to continuously adapt and evolve your applications to the unique procedures and individual requirements of your company’s user community.
BMC® Remedy® AR System® 7.0 delivers new and improved functionality in the following areas:
· Global enterprise management.
· Administration.
· Developer productivity.
· End-user visualization and usability support.
Key Benefits:
· Ease-of-use facilitated rapid development of a commercially available software application.
· Powerful business-oriented workflow enables effective automation of best Practices. Common platform allows phased implementation of modules